7 Ways to Ensure Guests have a 5-Star Experience in Your Short-Term Rental

Travelers are choosing Airbnb, VRBO, and other short-term rentals more often for vacation, and the supply of available homes and cabins is short, meaning that properties require faster turnover times to be ready for the next guest. Short-term rental owners can improve the guest experience and provide guests with a five-star experience by ensuring that nothing is forgotten during turnovers.

DeAnthony Hill, the co-founder of Clean City, says, “Identifying issues in the first line of defense for short-term rentals. By identifying issues that will arise between each rental and having a good system of communication, you can ensure that each new guest will have a five-star luxury stay.”

Provide a Clean Rental

Short-term rentals should be cleaned between each guest so that no traces of the former guests are still visible. Hiring a cleaning service that guarantees their work can take the worry out of turnovers. If you can not hire a turnover service, make a checklist to speed up the cleaning process and ensure that nothing is missed. Create a rotating schedule for deep cleaning tasks. Mid-stay cleaning is recommended for longer stays.

Trash Removal

One of the biggest factors in a five-star guest experience is trash removal. All trash should be removed before new guests arrive, including the kitchen, bathrooms, and outside bins. Mid-stay trash removal is also recommended for longer stays.

Keep Rentals Well-Stocked

A turnover service will restock disposable items such as toilet paper, paper towels and tissues. Disposable items should be full-restocked between each guest so that guests do not run out of these essentials. Providing extra disposables that may be forgotten at home, such as shampoo, conditioner, toothpaste, soap, razors and feminine products, can provide guests with a more luxurious experience.

Provide Plenty of Clean, Luxury Linens

All linens should be washed and replaced before new guests arrive. Having more than one set of linens for short-term rentals can speed up the turnover process. Bath towels, hand towels, washcloths, and bath mats should be provided in all bathrooms. Outdoor towels should be provided if the rental has a pool or is near a beach, lake, or other outdoor water activities. If the home is pet friendly, towels should be provided for pets as well. A good rule of thumb is to provide two towels per guest. Bed linens should also be cleaned and rotated between guests. Providing luxury linens will give your guests that five-star touch. Turnover services such as Clean City may offer luxury linen rental.

Keep up with Maintenance

A turnover service can provide vital information for maintenance needs such as visible wear and tear, burnt-out light bulbs, stains, and other issues with plumbing, electrical items, or appliances. Clearly communicating any issues t property management or maintenance can ensure prompt repairs and improve the guest experience.

Clean up After Pets

Guests enjoy traveling with their pets, and it is becoming a more common practice. However, some guests will not appreciate arriving at a short-term rental that has visible pet hair. Making sure that all pet hair or pet-related messes are removed before new guests arrive is vital.

Communication

The most important aspect of maintaining a five-star short-term rental is communication. Ensuring that all behind-the-scenes tasks are taken care of before new guests arrive, guests will feel welcome and excited about their stay. Communicating to cleaning teams, maintenance teams, and guest teams will make the process seem smooth and easy to guests improving their experience. Take care of any negative issues promptly and professionally.

About Clean City

Clean City is a short and long-term vacation rental turnover cleaning company with a technology boost.  They are a one-stop solution for property management companies, offering end-to-end cleaning service, linen requirements, waste collection, consumable management, and operational management from administration to staffing through their system integration app.